Fallsview Casino Online: Read How Your Data Is Handled

Fallsview Casino Online Privacy

1. Introduction

This policy explains how personal information is collected, used, stored and shared when someone registers for and uses PlayFallsview. This can include account registration, gaming, deposits, withdrawals, customer support, and promotional activity.

PlayFallsview requires personal information for account administration, identity verification, payment processing, regulatory compliance, and responsible operation of the online gaming service. Players should review the applicable privacy terms before registering or providing personal information.

2. Information Collected at Registration

Personal information is collected when a player creates a PlayFallsview account. The information can include details needed to establish identity, confirm eligibility, and communicate with the player.

• Identity details: full name, date of birth, and residential address
• Contact information: email address and telephone number
• Account information: login credentials and account details
• Location information: information used to establish whether the player is physically located in Ontario when playing
• Technical information: IP address, browser, device and connection information

Because PlayFallsview is available only to eligible Ontario players, location information is particularly important when an account is being used for online gaming.

3. Verification and KYC Data

Identity verification is part of the PlayFallsview registration and withdrawal process. Players may need to provide government-issued identification or other documentation when requested.

Payment and withdrawal checks can also require information confirming ownership of the payment method. PlayFallsview states that withdrawals require a validated email address and at least one real-money deposit, with additional documentation potentially required for identity, age or payment verification.

Verification information may be retained where required for legal, regulatory, security or record-keeping purposes.

4. How Information Is Used

Personal information is used to operate the PlayFallsview account and provide online gaming services. This includes processing deposits and withdrawals, verifying identity, providing customer support, maintaining account security and meeting applicable regulatory obligations.

Account activity can also be used for fraud prevention, security monitoring and responsible gambling measures. Gaming and transaction information may be reviewed when necessary to identify unusual activity or potential concerns.

Information may also be used to administer eligible promotions and account-related benefits. Linking a Momentum account to PlayFallsview is optional and subject to the applicable terms.

5. Cookies and Tracking Technologies

PlayFallsview may use cookies and similar technologies to keep the website functioning, maintain sessions, remember preferences, and understand how users interact with the platform.

These technologies can include:

• Essential cookies: support login, security and basic website functions
• Performance and analytics technologies: help understand website usage and performance
• Preference technologies: remember settings and choices made by the player
• Marketing technologies: may be used to understand engagement with promotional content where applicable

Browser settings can be used to control certain cookies, although disabling essential technologies may affect how parts of the website work.

6. Sharing of Information

Personal information may be shared where necessary to provide PlayFallsview services, process transactions, maintain security or comply with legal and regulatory requirements.

This can include sharing relevant information with:

• Payment providers: to process deposits and withdrawals
• Identity verification providers: to confirm identity, age or payment ownership
• Technology and service providers: to operate and maintain the platform
• Regulatory or government authorities: where disclosure is legally required
• Law enforcement: where a valid legal requirement or request applies

Personal information should not be treated as freely available to unrelated parties. Information shared with service providers is limited to what is reasonably required for the relevant service or legal obligation.

7. Data Security

Reasonable technical, administrative and organisational safeguards are used to protect personal information against unauthorised access, misuse, alteration, loss or disclosure.

Access to account information should be restricted to personnel and service providers who need it for legitimate business, technical, security, support or compliance purposes.

Players also have a role in protecting their information. Login credentials should be kept confidential and should never be shared with another person.

No online system can guarantee absolute security. Where a privacy or security incident occurs, applicable legal and regulatory requirements determine the steps taken to investigate, contain and address it.

8. Data Retention

Personal information is retained for as long as reasonably necessary for the purposes for which it was collected, including operating the account, processing transactions, resolving disputes and meeting legal or regulatory record-keeping requirements.

Closing a PlayFallsview account does not necessarily result in immediate deletion of all personal information. Certain records may need to be retained after account closure to satisfy regulatory, financial, security or other legal obligations.

9. Your Rights

Depending on the circumstances and applicable privacy requirements, players may have rights concerning the personal information held about them.

These can include:

• Access: asking what personal information is held and requesting access where applicable
• Correction: requesting that inaccurate or incomplete information be corrected
• Questions about use: asking how personal information is collected or used
• Privacy concerns: raising a concern about the handling of personal information
• Marketing choices: changing preferences for promotional communications

Some information cannot be deleted immediately where its retention is required by law, regulation, security requirements or financial record-keeping obligations.

10. Marketing Communications

PlayFallsview may use registered contact details to send account-related communications and, where permitted, promotional messages.

Players can manage marketing preferences using the available communication controls or unsubscribe options. Opting out of promotional messages does not normally stop essential account communications, such as security notices, transaction confirmations, or important account information.

11. Children's Privacy

PlayFallsview is restricted to individuals who are 19 years of age or older. Personal information should not be submitted by anyone under the applicable minimum age.

Age verification is part of the eligibility process. If an account is identified as belonging to an underage person, the account may be restricted or closed and the matter handled in accordance with applicable requirements.

12. Changes to This Policy

Privacy practices and legal requirements can change over time. This policy may therefore be updated when necessary to reflect changes in the PlayFallsview service, information handling practices or applicable requirements.

Players should review the current privacy information periodically, particularly when continuing to use the account after an update.

13. Contact

Questions about privacy, personal information, or account data can be directed to PlayFallsview through its available customer support channels.

For account-related questions, players can contact PlayFallsview support. Requests concerning personal information should provide enough detail for the relevant account or information to be identified and reviewed.